Zoobi · Legal
Last updated: 21 July 2026
This Privacy Policy explains how AIEdu Services (“We”, “Us”, “Our”) collects, uses, shares and protects your personal data when You use the Zoobi application and the website at zoobi.aieduservices.com (together, the “Service”). It is designed to comply with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and its rules, and to address the reasonable expectations of users in other regions.
Zoobi is an AI-powered spoken-language learning application. We act as the “Data Fiduciary” (equivalent to a data controller) that determines how and why your personal data is processed. If You have any questions, contact Us at zoobi@aieduservices.com.
| Category | Examples |
|---|---|
| Account & identity | Name, email address, password (stored in hashed form by our authentication provider), Google Sign-In profile details. |
| Profile & learning preferences | Native language, target language, proficiency level, learning goals, chosen AI tutor/avatar, interests, notification and language preferences. |
| Voice & conversation data | Speech-to-text transcripts of your speaking practice and your conversations/interactions with the AI tutor. Your speech is transcribed on your device; we store the resulting text, not the audio recording. |
| Support & correspondence | Messages, enquiries and feedback You send Us. |
| Payment data | Subscription plan and status, and transaction confirmations. Card/bank details are collected and processed directly by our payment providers (Razorpay / app-store billing) — We do not store full payment credentials. |
| Category | Examples |
|---|---|
| Device & technical | Device model, operating system, app version, language/locale, IP address, and unique installation/device identifiers (including the Firebase installation ID). |
| Usage data | Lessons started/completed, progress, features used, session duration, and timestamps. |
| Notifications | Push-notification token (Firebase Cloud Messaging) and your notification permission status. |
The Application requests microphone access solely to enable speaking practice, speech recognition and pronunciation feedback. Your speech is converted to text on your device using the device’s speech recognition, and the on-screen avatar’s voice (text-to-speech) is also generated on your device. We do not upload or store your raw voice recordings on our servers — only the resulting text transcript is sent to our backend to power the lesson and the AI tutor’s reply. We do not use your microphone to listen when a lesson or practice session is not active.
The Application does not impose an age requirement. Where a child uses the Application, we expect this to happen with the involvement of a parent or guardian, who is responsible for supervising that use and for any consent required under applicable law. If You are a parent or guardian and believe we hold data about your child that You would like reviewed or deleted, contact zoobi@aieduservices.com and we will assist.
Under the DPDP Act we process personal data on the basis of your consent or for certain legitimate uses permitted by law. We use your data to:
| Purpose | Basis |
|---|---|
| Create and manage your account and authenticate you. | Performance of contract / your consent. |
| Provide the core learning experience — lessons, AI tutor conversations, speech recognition, pronunciation feedback, and progress tracking. | Performance of contract / your consent. |
| Process Subscriptions, payments and prevent payment fraud. | Performance of contract / legal obligation. |
| Send service communications (e.g. renewal reminders, security notices). | Performance of contract. |
| Send promotional messages and push notifications. | Your consent (You can opt out at any time). |
| Analyse usage, diagnose errors, and improve the Service and our AI models. | Consent / legitimate use. |
| Maintain security, prevent misuse and comply with law. | Legal obligation / legitimate use. |
We use recordings and transcripts primarily to deliver learning feedback in real time. Where we use your transcripts to improve or fine-tune our AI models, we take steps to reduce identifiability and rely on your consent where required. Raw voice audio is processed on your device and is not stored on our servers.
We do not sell your personal data. We share it only as needed with:
We require our processors to protect your data and use it only for the purposes we specify.
Some of our service providers may process data on servers located outside India. Where personal data is transferred outside India, we do so in accordance with the DPDP Act and applicable law, and take reasonable steps (including contractual safeguards) to ensure it remains protected. We will not transfer data to any country restricted by the Government of India for such transfers.
We keep personal data only for as long as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. Account data is retained while your account is active and for a reasonable period afterwards. Speech-to-text transcripts are retained only as long as needed for the learning and improvement purposes described above, after which they are deleted or anonymised; raw voice audio is processed on your device and is not stored on our servers. When You delete your account, we delete or anonymise your personal data unless retention is required by law.
We implement reasonable security safeguards, including encryption in transit, access controls and secure authentication, as required under the DPDP Act and the IT Act. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a personal data breach occurs, we will notify the Data Protection Board of India and affected users as required by law.
Subject to applicable law, You have the right to:
You can exercise most rights directly in the app (profile and settings, including deleting your account and managing notification and marketing preferences), or by contacting zoobi@aieduservices.com. We may verify your identity before acting on a request. Users in the EU/UK and other regions may have additional rights (such as data portability and the right to lodge a complaint with a supervisory authority); we honour such rights where they apply.
We send promotional emails and push notifications only in line with your preferences. You can opt out at any time using the unsubscribe link, your device notification settings, or in-app preferences. We will still send essential service messages (e.g. security or billing notices).
The Service may link to or rely on third-party services with their own privacy policies (for example Google, Razorpay and the app stores). We are not responsible for their practices, and we encourage You to review their policies.
In accordance with the DPDP Act, 2023 and the Information Technology Act, 2000 and rules thereunder, You may contact our Grievance Officer:
We will acknowledge grievances within 48 hours and endeavour to resolve them within the timelines prescribed by applicable law. If You are not satisfied, You may escalate to the Data Protection Board of India.
We may update this Privacy Policy from time to time. We will post the updated version on this page, update the “Last updated” date, and, for material changes, notify You via email and/or an in-app notice before the change takes effect. Please review this Policy periodically.
For any questions or requests regarding this Privacy Policy or your personal data, contact Us at zoobi@aieduservices.com.